Frequently Asked Questions

The Answers You Need

What If I Receive The Wrong Item?

If an item(s) is received in error, you may return the product providing that the returned product is unused, in its original unopened packaging, any labels still attached and otherwise in a condition enabling us to sell the product as new.

Please advise us that you have received the wrong item within 24 hours of goods being received and return the item (using First or Second Class Signed For delivery option only) to the following address within 7 days: 

504 Bradford Road

Batley 

West Yorkshire

WF17  5JY

UK

In order to be eligible for a refund in postage, you must use the First or Second Class "Signed For" delivery method provided by Royal Mail.  We regret that we are unable to refund postage if any other delivery methods are used (e.g. Next Day, Special Delivery etc).  Unfortunately we cannot accept responsibility for items lost in transit. We highly recommend that proof of posting is obtained and that adequate insurance is purchased to cover the items being returned.

Please ensure that your details are enclosed so that we can match the item to your records.

What If A Product Is Damaged or Faulty?

Please ensure that care is taken when opening a parcel as we will not be responsible for any damage caused during this process.

If the product you receive is damaged please notify us within 24 hours of receipt and we will be happy to replace it for you. In the event that an item is faulty, you are entitled to a full refund providing we have been notified of the fault within 30 days of you receiving the item. Proof of purchase & proof of damage (photographic) must be available on our request.

Please return the item (using First or Second Class Signed For delivery option only) to the following address within 7 days:

504 Bradford Road

Batley 

West Yorkshire

WF17  5JY

UK

In order to be eligible for a refund in postage, you must use the First or Second Class "Signed For" delivery method provided by Royal Mail.  We regret that we are unable to refund postage if any other delivery methods are used (e.g. Next Day, Special Delivery etc).  Unfortunately we cannot accept responsibility for items lost in transit. We highly recommend that proof of posting is obtained and that adequate insurance is purchased to cover the items being returned.

Please ensure that your details are enclosed so that we can match the item to your records.

How Will I Receive My Refund?

If you have paid by Paypal you should receive a refund 3-5 working days after we have received the product. If you would like a refund back onto you card you must contact us requesting this.

Is There Anything Else I Need To Be Aware Of?

  • Any goods returned damaged due to poor packaging will not be eligible for a refund.

  • Sale items cannot be returned or refunded.

  • If you need to exchange or return you must go to the "contact us" page and complete the form along with your message and we will reply as soon as possible.

Claims For Lost / Damaged Items

Naetika Salon and Nail Academy LTD uses two delivery services Royal Mail ‘Signed For’ and DPD.  The service your order is sent out by depends on the content of your order (due to postage restrictions) and the service you have requested (Standard or Next Day Delivery).

Once the parcels are with the delivery companies we are governed by the Terms and Conditions that they levy to all their customers.  On rare occasions parcels can get lost or damaged and we are bound to the following procedures to resolve the situation:


Royal Mail
Lost/Not Delivered - we need to allow 15 working days to elapse to allow for the parcel to be delivered.  Then if the parcel is still not delivered a claim for the parcel is submitted and once compensation is received replacement items are sent out to the buyer.

 

Due to varying factors we do not send out replacement items until the claims process is complete.   

 

Damaged/Missing Items - When parcels are damaged or arrive with missing items we recommend you refuse the parcel and it will be returned to us.  If you do not refuse the parcel you must notify us (with photos of the packaging and contents) by email within 3 days naetika4u@gmail.com and we will if appropriate submit a claim with Royal Mail as per their process.  Once compensation is received replacement items are sent out to the buyer.

 

Due to varying factors we do not send out replacement items until the claims process is complete.   


DPD
Lost/Not delivered - For any delivery queries please in the first instance contact Interlink customer services on 01376 516826.  If your parcel is not delivered as advised by Interlink, contact us by email naetika4u@gmail.com and we will investigate and submit a claim as per their process.  Once compensation is received replacement items are sent out to the buyer.

Due to varying factors we do not send out replacement items until the claims process is complete.   

 

Damaged/Missing Items - When parcels are damaged or arrive with missing items we recommend you refuse the parcel and it will be returned to us.  If you do not refuse the parcel you must notify us (with photos of the packaging and contents) by email within 3 days naetika4u@gmail.com and we will if appropriate submit a claim with Interlink as per their process.  Once compensation is received replacement items are sent out to the buyer.

Due to varying factors we do not send out replacement items until the claims process is complete.   

 

Please note we will not action any claim via any other form of communication (phone, Facebook, text etc).

Next Day Delivery 

You need to place your order and your payment must reach us before 2pm Monday - Thursday to receive your order the next working day.

Orders placed and paid for between Thursday 2pm and Friday 2pm will be delivered on Monday.

Any next day delivery orders made after 2pm on Friday will not get to you until the following Tuesday as we do not offer delivery over the weekend.